While your order will leave our office on time, your package may be delayed in arriving due to USPS backlog. Packages may be mis-sorted, not scanned or waiting to be processed in the major city USPS hubs. We're hoping these issues will resolve themselves in the coming weeks.
United States shipping:
Our shipping rates are calculated based on distance, weight & carrier, shipping from zip code 08204. Shipping quotes are provided by the carrier, either the US Postal Service Priority Mail or UPS.
Orders must be placed before 10 am for same-day shipping. Otherwise, orders are usually shipped within 24 hours.
We may require a signature on larger orders for delivery to ensure receipt. It is for your protection as well as ours.
If you live in a non-secure area or apartment building, please consider shipping to your place of business or a friend/relative that would be available to accept your package. We want to ensure that your order arrives to you safely!
Please be advised that all international orders may be subject to customs fees or duties upon arrival in your country. You are responsible for those fees issued by your government.
International orders may not have updated tracking information once they leave the United States. While we may be able to assist you in finding a missing package, we are not liable for non-delivery or missing packages.
We do not ship to the following countries: Iran, Cuba, North Korea, South Korea, China, Laos or Vietnam.
On packages returned to us for any reason (non-delivery, failure to pickup package, customs non-payment, etc...) only the merchandise value will be refunded. There are no refunds issued for shipping on international orders.
Please note: during COVID19 many non-continental international shipments may be delayed by weeks due to each individual country's import restrictions. While your order will ship from Scents of Earth within 24 hours, the time your package takes to arrive may seem extraordinarily long.
Return & Refund Policy:
Returns may be made within 30 days of the date shipped for a complete refund of the purchase price less the cost of shipping. Products must be returned unopened for a refund.
Due to the liquid nature of Essential Oils, Attars & other oils, we're unable to accept returns and still guarantee purity of product to our customers. All sales of oils are final.